Last updated: May 8, 2026
HearFix (“we,” “our,” or “us”) values the privacy of our users and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (https://hearfix.co.za) or our hearing care directory services.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, and phone number.
- Appointment Information: Details about your hearing concerns submitted when requesting an appointment.
- Communication Data: Records of your interactions with us.
- Website Usage Data: IP address, browser type, pages visited, and cookies collected through our website.
How We Use Your Information
We use your information to process and manage appointment requests, communicate with you about your enquiry or referral, improve our services and website experience, comply with legal obligations, and send you promotional communications (only with your consent).
Legal Basis for Processing
Under POPIA, we process your personal information based on contractual necessity (to fulfil our referral service), legal obligation (to comply with South African laws), legitimate interest (to improve our services), and consent (for marketing communications).
Sharing Your Information
We do not sell your personal information. We may share your data with service providers who assist us in delivering our services, legal authorities when required by law, and business partners only with your explicit consent.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Your Rights Under POPIA
As a data subject, you have the right to access your personal information held by us, request correction of inaccurate information, request deletion of your personal information (subject to legal requirements), object to the processing of your personal information, and lodge a complaint with the Information Regulator of South Africa.
To exercise these rights, contact us at info@hearfix.co.za.
Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. We use essential cookies (required for website functionality), analytics cookies (to understand website usage), and marketing cookies (to deliver relevant content).
Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Children’s Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@hearfix.co.za. You may also contact the Information Regulator of South Africa at https://www.justice.gov.za/inforeg/.